BUSINESS

GROWTH THROUGH

CUSTOMER CENTRIC

EXPERIENCE

Services

Build a world class service foundation today to ensure YOUR successful journey with AN EXPERT and valued leader by your side.

Service Topics®

beyond technology & training

BRUCE BREEDEN is a proven practice-based, executive on real-life service operations experiences with growing and industry-leading organizations.

Integral in 2 major private equity advisory & operational roles at mid-market levels
Strategy and business architecture for Service and Strategic Customer Care to drive commercial growth
Testing, Inspection and Calibration (TIC) market experience leading NDT, Measurement & Calibrations
Proficiency in the Life Science instrumentation and lab equipment market with large, global, enterprise-level profit centers (Beckman Coulter, Thermo Fisher Scientific)
A.I./AR innovation process and tools to improve operating efficiencies
Turn-around & business architect leadership
Organization design & leadership development training platforms

Solutions

LOYAL & PROFITABLE

“TRUSTED ADVISOR”

TEAMS

ATTRACT & RETAIN TOP

FIELD SERVICE TALENT

OPTIMIZING

RESOURCE UTILIZATION

RESULTS-DRIVEN

SERVICE MARKETING

PROGRAMS & PRICING

SERVICE EXCELLENCE

GLOBALIZED

SOLID ACQUISITION

STRATEGY & INTEGRATION

Chief Service Officer

BRUCE BREEDEN

From humble beginnings, Bruce had the ambition to reach beyond the family plumbing business. He enlisted in the US AIR FORCE to pursue a chance at a firefighting career. He was quickly rerouted into electronics which was the catalyst of his LIFETIME CAREER IN FIELD SERVICE.

Dedicating himself to EVERY POSITION within the profession, he rose up the ranks and had the benefit of working with WORLD-CLASS ORGANIZATIONS. He is passionate in sharing his invaluable experience with EXCELLENT PEOPLE AND COMPANIES WHILE FOSTERING DIRECTION, LEADERSHIP, MENTORING, COACHING & SUPPORT.

As a CHARISMATIC, POSITIVE MENTOR he reveals all of the hidden gems of the most impactful organization, FIELD SERVICE, which go UNNOTICED BY MOST COMPANIES

Testimonials

Michael Wolff

Service Manager, Mazak Southwest Service Team

Bruce’s presentation to the Mazak Southwest Service Team was both engaging and informative. He provided valuable insight into the broader field service industry and highlighted potential career growth opportunities within the profession.

His message made a lasting impression on our team, particularly regarding the importance of being a strong brand ambassador, maintaining professionalism, and following customer communication best practices.

I would highly recommend Bruce to any organization looking to develop and strengthen its field service team. His knowledge, experience, and ability to connect with technicians make him an outstanding presenter and resource.

Steve Baker

Senior Regional Service Manager Fairbanks Scales

I had the pleasure of working for Bruce for over 6 years at Fairbanks Scales. Bruce was a fantastic mentor and leader to many within our organization. Bruce has the rare patience, consistency and persistence to drive change despite mountains of challenges.

Bruce also has the vision to identify challenges and problems that he was able to turn into strengths at our company. 6 years was not long enough for me but I am blessed to have had the opportunity to work for him and I am definitely a better man and employee because of his guidance.

Ted Vish

Certified Emergency Manager Cascade Refrigeration Training & Consulting, LLC

My interaction with Bruce as the leader of our group was always positive and helpful. I could count on Bruce to understand details without trying to micro manage.

In fact Bruce’s leadership style is to empower his associates to find solutions and grow in their problem solving skills. While his leadership and guidance always put customer service and satisfaction first, Bruce was an advocate for his team’s professional and personal advancement.

I would be pleased to work with Bruce again and highly value my experience in his service group.