Service TopicsTM Solutions
Take the courageous step to reach out and catipult your business to the next level. Bruce Breeden will cultivate the service topic solution you need to get you there.
From a powerful, inspiring keynote presentation, a result driven workshop to focused consulting, Bruce is the seasoned expert with your solutions.
Keynote
Bruce will work with you to understand your objectives and organization to create a service topics focused keynote presentation. From small to large groups, Bruce’s charismatic educational style will inspiration your team into well-defined, empowered action.
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Workshops
Bruce takes a deep dive into your organization. He works with your key stakeholders to define a results-driven strategy for training workshops or courses contributing to your world class service organization. In-person or virtual each team member will gain the clarity, tools and motivation they need to support your solid foundation.
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From urgent, immediate solutions to long-term strategic planning. Bruce is the one you can count on for solid custom solutions. His unique highly focused collaboration will quickly uncover the blind spots, unseen by most organizations. Then he utilizes his vast talent to get you the results you need in 4-hour segments, retainer or project based.
Contact TodaySolutions for success
LOYAL & PROFITABLE
“TRUSTED ADVISOR” TEAMS
- Exceptional service at every customer touchpoint for unshakable customer loyalty
- An alliance with customers to support their objectives and goals
- Repeat sales from accumulated positive customer experiences
- Higher margins for the consistent and professional expertise
- Automatic referrals from genuine and authentic customer enthusiasm
ATTRACT & RETAIN TOP FIELD
SERVICE TALENT
- Develop an inspiring differentiated career roadmap
- Demonstrate solid support for continual learning and opportunities
- Focus internal energy towards skill building and enriching experiences
- Illustrate the alignment of personal goals with the organization’s goals
- Clear, concise and motivating professional development growth pathways to foster solid workforce skills and adaptability
OPTIMIZING
RESOURCE UTILIZATION
- Full spectrum absorption cost transparency
- Identify the causes contributing to high over-time
- Boost field service management efficiency
- Resolve inhibiting factors for a leading profit center
- Improve fixed costs to enhance customer response and operating profit
RESULTS-DRIVEN SERVICE MARKETING
PROGRAMS & PRICING
- Custom solutions from cost center to valued service programs
- Comprehensive service programs that drive efficiency and margins
- Emphasize perceived customer value and catapult product sales
- Establish a contracted residual revenue stream
- Research relevant pricing
SERVICE EXCELLENCE
GLOBALIZED
- International expansion of best-practice standardization
- Implement Follow-the-Sun Model to improve productivity
- Source and gain new markets
- Create a scalable framework
- Leverage specialty skills, balance workloads, increase availability for customer and position internal resources
SOLID ACQUISITION
STRATEGY & INTEGRATION
- In-depth analysis and consultancy to maximize organization’s productivity and market value
- Clearly identify potential issues and high yield opportunities
- Plan integration activities to reduce risk to achieve financial and project milestones
- Define synergy targets
- Plan integration activities to reduce risk to achieve financial and project milestones
