THE INTENTIONAL
SERVICE ENGINEER
The book
SEVEN foundational areas as an INTENTIONAL Field Service Engineer, establishes solid customer devotion rather than simply satisfying expectations.
They are the trusted advisors, problem solvers & brand ambassadors with continuous touch points to the customer throughout the lifecycle of the product … and beyond.
This is the cornerstone of Bruce Breeden’s signature approach of establishing the FieldService7SM and applying the GRIP method to cultivate unwavering client loyalty. By refining and polishing this organization’s strategic framework there is significant measurable impact on a company’s bottom-line growth.
Bruce applies his real-world guidance, inspiring insights, relatable mentorship, practical techniques with direct application, all derived from his decades of dedicated experience at every level in the Field Service Industry. This book is sure to reveal new possibilities and concepts not found in the typical workplace. As a full spectrum industry leader, Bruce, ensures no sentence is wasted and every ground is covered.
Testimonials
Sivakumar A, MBA
Field Service Manager Advanced Sterilization Products
One of the must read books for FSEs. The GRIP and FIELD SERVICE 7 models would be helpful form an entry level to senior level FSEs. Thanks for referring this book Fernando Alonso!
Fernando Alonso
1st Degree Connection, Field Service Engineer, Six Sigma Green Belt
It has become my favorite book! We are on our way to becoming an Excellent Trusted Advisor!
Mark Leverton
1st Degree Connection, Senior Manager Global Key Accounts & Service Sales Development at Hach
Great book from a Great Service Leader!
An absolute MUST for anyone considering the profession, already in the profession and any company with a Field Service organization